December 13, 2016
Mastercard and Pine Labs Collaborate on Safe, Secure and Speedy Contactless Payments in India
Photo: Transport for London: Commuter paying with a MasterCard contactless card. Touching a reader using a MasterCard contactless card as a safe, simple and smart way to pay. Image provided by & copyright © MasterCard News.
New Delhi, India - Mastercard has announced its partnership with Pine Labs, the largest payment facilitator for electronic Point of Sale (PoS) solutions in India to roll out more than 26,000 contactless terminals across the key merchant stores in the country over the next 12 months.
Powered by Mastercard contactless technology, the merchants across Quick Service Restaurants (QSR), retail stores, cinemas and super markets will now be able to offer contactless terminals as an alternative method of payment to customers, allowing them greater ease and convenience of payments. The contactless payments solution will also help merchants build greater efficiency in managing their costs and time by way of reducing check-out time at the counters and costs related to handling of cash.
Cashless transactions are on the rise, driven by increasing availability of contactless cards and introduction of new forms of payment technology in the country.
“Mastercard’s contactless technology offers cardholders multi-level protection coupled with speed and convenience. Mastercard contactless payments are accepted at more than 3 million merchant locations in 77 countries worldwide. Our partnership with Pine Labs will help us build a safe and secure contactless payments ecosystem in the country. This is aligned with Mastercard’s vision of a world beyond cash and using technology to make payments safer, simpler and smarter for the consumers.” said Murali Nair, Senior Vice President, Market Development, South Asia, Mastercard.
Mastercard has been at the forefront of driving contactless payments globally. Contactless payments allow customers to make everyday purchases by simply tapping their contactless-enabled card or device on a contactless-enabled reader. Contactless acceptance is an excellent choice for any merchant, especially in environments where speed and convenience are valued and cash is currently the dominant payment method, such as fast food outlets, supermarkets, quick-service restaurants, convenience stores, and vending machines.
More than 60,000 Retailers across India depend on Pine Labs to securely and reliably manage their Payment Acceptance. Pine Labs payment solutions simplify acceptance of all kinds of payments at PoS terminals, be it Credit/Debit Cards, EMI, Reward Points, Gift Vouchers, or e-Wallet.
November 12, 2015
Global Innovation Index 2015: Switzerland, UK, Sweden, Netherlands, USA are Leaders
Photo: World Intellectual Property Organization. WIPO Main Building and the Place des Nations in summer. © WIPO 2011. Photographer: Emmanuel Berrod.
Photo: World Intellectual Property Organization. WIPO Conference Hall. Foyer of the WIPO Conference Hall featuring volumes and perspectives created by ramps, staircases, railings, landings and mezzanines. The Conference Hall was inaugurated in September 2014. © WIPO 2014. Photographer: Emmanuel Berrod.
Photo: World Intellectual Property Organization. WIPO Director General Opens “Georgian Heritage” Exhibition at WIPO on the sidelines of the WIPO Assemblies, which met in Geneva from October 5 to 14, 2015. © WIPO 2015. Photographer: Emmanuel Berrod.
Photo: World Intellectual Property Organization. A Member of the Delegation from the Russian Federation attends the Committee on Development and Intellectual Property. The Sixteenth Session of WIPO’s Committee on Development and Intellectual Property (CDIP) is taking place in Geneva, Switzerland from November 9 to November 13, 2015. © WIPO 2015. Photographer: Emmanuel Berrod.
Switzerland, the United Kingdom, Sweden, the Netherlands and the United States of America are the world’s five most innovative nations, according to the Global Innovation Index 2015, while China, Malaysia, Viet Nam, India, Jordan, Kenya, and Uganda are among a group of countries outperforming their economic peers.
The GII (Global Innovation Index) 2015 looks at “Effective Innovation Policies for Development” and shows new ways that emerging-economy policymakers can boost innovation and spur growth by building on local strengths.
“Innovation holds far-reaching promise for spurring economic growth in countries at all stages of development. However, realizing this promise is not automatic,” said WIPO Director General Francis Gurry, “Each nation must find the right mix of policies to mobilize the innate innovative and creative potential in their economies.”
The GII, co-published by Cornell University, INSEAD and the World Intellectual Property Organization (WIPO), surveys 141 economies around the world, using 79 indicators to gauge both innovative capabilities and measurable results.
- United Kingdom
- United States of America
• In terms of innovation quality - as measured by university performance, the reach of scholarly articles and the international dimension of patent applications - a few economies stand out. The US and the UK stay ahead of the pack, largely as a result of their world-class universities, closely followed by Japan, Germany and Switzerland. Top-scoring middle-income economies on innovation quality are China, Brazil and India, with China increasingly outpacing the others.
Soumitra Dutta, Anne and Elmer Lindseth Dean, Samuel Curtis Johnson Graduate School of Management, Cornell University and co-author of the report, points out that “Innovation quality matters. Creating world class universities and investing in research is essential for staying ahead in the global race for successful innovation.”
Regional Innovation Leaders
Rank in Region — Country Name — GII 2015 Rank
Central and Southern Asia
- India — 81
- Kazakhstan — 82
- Sri Lanka — 85
- Switzerland — 1
- United Kingdom — 2
- Sweden — 3
Latin America and the Caribbean
- Chile — 42
- Costa Rica — 51
- Mexico — 57
Northern Africa and Western Asia
- Israel — 22
- Cyprus — 34
- Saudi Arabia — 43
- United States of America — 5
- Canada — 16
Southeast Asia and Oceania
- Singapore — 7
- Hong Kong (China) — 11
- Korea, Rep. of — 14
- Mauritius — 49
- South Africa — 60
- Senegal — 84
The Global Innovation Index 2015 (GII), in its 8th edition this year, is co-published by Cornell University, INSEAD, and the World Intellectual Property Organization (WIPO), a specialized agency of the United Nations.
Published annually since 2007, the GII is now a leading benchmarking tool for business executives, policy makers and others seeking insight into the state of innovation around the world.
November 10, 2015
MasterCard Launches New Program that can Turn any Consumer Gadget, Accessory or Wearable into a Payment Device
Photo: MasterCard Index of Consumer Confidence Asia Pacific Region 2014. Image provided by & Copyright © MasterCard News.
Photos: Commerce for Every Device: Car Key Fob, Ring, Wristband. Images provided by & Copyright © MasterCard News.
Photo: MasterCard partners with designer Adam Selman to design the next generation of payment wearables. In this picture, the payment-enabled dress and accessories are being modeled by Kelly Rohrbach on October 25, 2015 in Las Vegas, Nevada. Image provided by & Copyright © MasterCard News.
MasterCard is introducing a new program that will bring MasterCard payments to a wide array of consumer products across the automotive, fashion, technology, wearables, and yet to be imagined categories.
• The program gives consumers the freedom to shop using the device or thing that is most convenient to them, with the highest level of security available.
The program will launch with the support of several eminent partners across multiple verticals to fit every lifestyle need. Designer to the stars Adam Selman, automaker General Motors, wearable technology innovator Nymi, smart jewelry company Ringly, and Bluetooth locator TrackR are among the prominent consumer brands enabling their products through the program.
Exclusive designs from Adam Selman and prototypes from GM (car key fob), Nymi (wristband) and Ringly (ring), were on display at the Money 20/20 conference in Las Vegas last month.
The Internet of Things (IoT) - the hyper-connected world where every device from the phone to the washing machine will be connected to the Internet - is transforming the way consumers interact and transact. According to Cisco, there will be 50 billion connected devices by 2020. MasterCard is establishing the program as the foundation to enable payments for IoT.
“As more and more ‘things’ become connected, consumers will have endless possibilities when it comes to how they pay, and will need all of their devices to work seamlessly together,” said Ed McLaughlin, Chief Emerging Payments Officer at MasterCard. “This program eliminates the boundaries of how we pay by delivering a secure digital payment experience to virtually anything - rings, fitness and smart bands, car key fobs, apparel, and whatever comes along next.”
The launch of the program puts in place a standard for expanding secure contactless and embedded payment options globally. Products will begin rolling out in 2016 in the U.S., with plans to expand to other markets.
July 23, 2015
IBM Partners with 200 Universities Globally to Train Next-Generation of Cloud Developers
Photo: Students from Tsinghua University (Beijing, China) are using the IBM-developed SuperVessel cloud service to develop cloud and emerging technology applications. These students are part of a growing community of developers contributing to the OpenPOWER ecosystem worldwide. (Credit: IBM).
Photo: Project managers in IBM’s Costa Rica Delivery Center talk with global clients about implementing solutions in the areas of cloud, security, data storage and analytics to optimize their IT infrastructure. Forrester Research named IBM the leading supplier in global infrastructure outsourcing, based on a survey of 13 top firms, noting IBM’s vision for cloud and the rise of hybrid cloud as a priority for clients. (Credit: IBM).
ARMONK, N.Y - 22 Jul 2015: IBM is introducing a new commitment to enable the next generation of developers with the Academic Initiative for Cloud, aimed to mentor and energize them to innovate using IBM Cloud technologies. The new program will create cloud development curricula using Bluemix, IBM’s platform-as-a-service, in over 200 universities, reaching more than 20,000 students in 36 countries.
“Putting Bluemix in the hands of today’s and tomorrow’s innovators creates the opportunity to foster a new generation of talent in cloud application development,” said IBM General Manager for Cloud Ecosystem and Developers, Sandy Carter. “Our commitment to provide deep cloud expertise to programs aimed at future cloud developers from academics to professionals is necessary to sustain the growth our industry forecasts.”
• Introducing the Academic Initiative for Cloud
IBM’s new Academic Initiative for Cloud will introduce students to the latest cloud technologies and solutions as they build the transferrable skills needed to launch their own businesses or become industry leaders in the workforce. This new program continues IBM’s leadership and commitment to closing the skills gap between higher education curricula and workforce needs, which already includes Big Data Analytics and Cognitive Computing academic programs.
Starting this fall, universities around the world will commence more than 250 courses and programs that will utilize educational materials, technologies and methodologies from IBM with a focus on using Bluemix in a variety of courses ranging from computer science, information technology, analytics and data science to mobile and entrepreneurship. The list of over 210 marquee institutions includes:
- Ben-Gurion University (Israel)
- Carnegie Mellon University
- Imperial College of Science (England)
- International Institute of Information Technology (India)
- National College of Ireland
- National University of Singapore
- Northwestern University
- University of California Irvine
- University of Cambridge
- University of Southern California
- University of Stuttgart
- University of Tokyo
The use of Bluemix in the classroom will allow faculty to extend their teaching beyond theory and into practice.
“Leaders in business and higher education must come together to foster a new generation of digital-savvy talent,” said Kevin Werbach, a professor and expert on gamification at the Wharton School of the University of Pennsylvania. “It’s great that IBM is so committed to connecting with top universities like ours, and to giving students and faculty exposure to the latest cloud technologies and business concepts. This experience will help prepare our students as they enter the marketplace.”
Additionally, IBM is launching a new Student Developer Community that helps students get started on their journey of cloud education, and provides quick access to learning resources and information on how students can join Bluemix U, where students can showcase their accomplishments and the impact of their real-world projects.
• Supporting Girls Who Code and ReBoot Accelerator to Diversify the Tech Talent Pipeline
Diversity drives innovation. With only 14% of computer science graduates being women today, down from 37% in 1984, IBM is committed to innovation-driven cloud development by supporting programs that empower women in technology and address the lack of women in technology professions.
As such, IBM is working with Girls Who Code to introduce the next generation of women developers to cloud innovation by hosting a class of female high-school students in New York City for a seven-week summer immersion program. For 2016, IBM has committed to further expand its relationship with the organization to support additional programs in San Francisco, Los Angeles and Austin, alongside continued support for the New York City summer immersion program.
IBM is also announcing a new collaboration with GSVlabs on the ReBoot Accelerator for Women, a program designed to help women become current, connected, and confident as they return to work after a multi-year sabbatical. IBM will host several instructional sessions that will focus on cloud development using Bluemix, aimed at demystifying coding and making it more approachable. IBM will also be providing mentorship and assistance with job placement strategies in hopes of attracting more women back to the workplace, including at IBM.
IBM is also working to create programs for developers to help them transform industry and enterprise.
“The value of an idea lies in the using of it.”
— Thomas A. Edison.
“When I have fully decided that a result is worth getting I go ahead of it and make trial after trial until it comes.”
— Thomas A. Edison.
“I never did anything by accident, nor did any of my inventions come by accident; they came by work.”
— Thomas A. Edison.
June 19, 2015
Safe City Market Revenue Worth $226 Billion by 2020, Says Report
Photo: Cities are Reaching their Limit Infographic (Credit: IBM).
Photo: Technologies of Tomorrow. © World Economic Forum / Faruk Pinjo.
DALLAS, TX, June 16, 2015 — “Global Safe City: Industry, Technologies & Market - 2015-2020” is a new research report that says major defence contractors, the ICT (Information and Communications Technologies) and surveillance & sensors industry cannot ignore the fast growing revenues of the safe city market, which will accumulate to $226 billion over the next 6 years.
According to the report, the global safe city market technologies and industry are going through major shifts. Public opinion and political pressures combined with maturing safe city technologies such as video analytics, Physical Security Information Management (PSIM), Public-Safety Answering Point (PSAP), Distributed Sensors Systems, Sensor and Data Fusion Algorithms, Software as a Service (SaaS), Social Media Emergency Response software, Geo-Design and advanced ICT technologies are creating fresh business opportunities.
This safe city market report examines each dollar spent in the safe city market. The report explains that the safe city market growth is boosted by drivers like cities, towns and communities drive for quality of life and economic prosperity; Governmental funding policy of modern infrastructure; Urbanization; and Citizens expectations of safety from their local elected politicians.
Companies profiled and discussed in this safe city market 2015-2020 research report include —
3I-MIND, 3VR, ABB, Accenture, ACTi Corporation, ADT Security Services, Agent Video Intelligence, AGT international, ALPHAOPEN, Anixter, Aralia System, AT&T Inc., Augusta Systems, Avigilon Corporation, Axis, AxxonSoft, BAE Systems, Bosch Security Systems, BT, Camero, Cassidian, CelPlan, China Security & Surveillance Inc., Cisco, Citilog, Computer Network Limited (CNL), Diebold, DVTel, Elsag Datamat, Emerson Electric, Ericsson, Firetide, GS, General Electric, Hexagon AB, Honeywell, IBM, IndigoVision, Intel Security, IntuVision Inc, iOmniscient, IPConfigure, IPS Intelligent Video Analytics, ISS, MACROSCOP, MDS, Mer group, Milestone Systems A/S, Mirasys, National Instruments, NICE Systems, Northrop Grumman Corporation, ObjectVideo, Orsus, Panasonic, Pelco, Pivot, Proximex, Raytheon Company, Salient Stills, Samsung Techwin, Schneider Electric, SeeTec, Siemens, Smart China (Holdings) Limited, Sony, Synectics Plc, Tandu Technologies & Security Systems Ltd, Thales Group, Total Recall, Unisys, Verint, Vialogy LLC, Vigilant Technology, xLOGIC and Zhejiang Dahua Technology.
Photo: Data Revolution. Helen Hai, Goodwill Ambassador, United Nations Industrial Development Organization (UNIDO), Shanghai; Young Global Leader, at the World Economic Forum on Africa 2015 in Cape Town. © World Economic Forum / Jakob Polacsek.
On similar lines, another research titled “Smart Cities Market by Smart Home, Intelligent Building Automation, Energy Management, Smart Healthcare, Smart Education, Smart Water, Smart Transportation, Smart Security, & Services - Worldwide Market Forecasts and Analysis (2014 - 2019)” consists of the future market trends of smart solutions like intelligent building automation, energy management, smart grids, smart transportation, smart healthcare and many more; it also presents detailed analysis and implementation of new smart city projects. The report focuses on analyzing global trends, future growth, key drivers, opportunities and challenges in smart cities.
These reports are published by and are available from ReportsnReports.com , which is an online market research reports library of 500,000+ in-depth studies of over 5000 micro markets.
December 7, 2014
Washington DC National Press Club to Host Experts Address on Advances, Value and Benefits of Data Innovation
Photo: IBM Debuts Analytics for Everyone. At an event at the Westin Hotel in New York City, IBM Big Data and Analytics Vice president Inhi Cho Suh demonstrates Watson Analytics, a new cloud service that is powered by IBM’s Watson cognitive computing technology. Watson Analytics allows non-technical professionals in marketing, sales, finance and human resources roles to make more informed business decisions by analyzing huge volumes of data using familiar business terms instead of technical jargon. (Jon Simon/Feature Photo Service for IBM).
Infographic: Cities Made Smart with Data. Palava, India’s next major planned city will incorporate IBM’s smarter cities technology using advanced analytics and data driven systems to integrate information from all city operations. Strategically located at the junction of Navi Mumbai and Dombivali, Palava City is envisioned to become the largest ever private completely planned development in urban India and one of the top 50 places to live in the world by 2020. (Credit: IBM).
• The Newsmakers Committee of The National Press Club, Washington DC, will host government and industry software experts to address data advances and innovation at a Newsmaker forum in the Club’s Zenger Room at 2:00 p.m. Wednesday, December 10th in the National Press Building, 529 14th St. NW, Washington, D.C.
The group will hold an expert discussion about how data really works, the promise of continued innovation and the need to foster a policy environment that ensures society captures the maximum possible benefit. Innovative new software, vast computing power and connected devices have taken us to a new era of data innovation, changing the way the world identifies and solves problems. The benefits of this innovation extend to nearly every aspect of business, the economy and modern society, but the increasing abundance of data also has raised questions for many people, and it has fed misperceptions.
Newsmaker speakers at this event will include Victoria Espinel, former Bush Administration Intellectual Property Czar; Bruce Andrews, Deputy Secretary of the US Department of Commerce; John Nesi, VP Market Development at Rockwell Automation; and Dr. Jane Snowdon, Chief Innovation Officer at IBM.
This newsmakers event is open to credentialed media and press club members, free of charge. No advance registration is required.
(GlobalGiants.Com’s Publisher is a Member of The National Press Club, Washington, D.C.)
October 2, 2013
IBM Teams With Leading Universities to Advance Research in Cognitive Systems
Photo: On February 20, 2013, IBM inaugurated its IBM THINK exhibit at INNOVENTIONS West at Epcot at Walt Disney World Resort. The exhibit shows visitors how technology and systematic inquiry lead to progress and innovation. Shown here is Lee Green, IBM VP Strategic Design and Brand Experience, who designed the exhibit. (Credit: IBM/Ralph Appelbaum Associates).
Photo: Student presenter at the IBM Watson Case Competition hosted at USC (Credit: IBM/Ralph Cheung).
YORKTOWN HEIGHTS, N.Y., Oct. 2, 2013 — IBM today announced a collaborative research initiative with four leading universities to advance the development and deployment of cognitive computing systems - systems like IBM Watson that can learn, reason and help human experts make complex decisions involving extraordinary volumes of fast-moving data.
Faculty at the four schools — Carnegie Mellon University, the Massachusetts Institute of Technology, New York University and Rensselaer Polytechnic Institute — will study enabling technologies and methods for building a new class of systems that better enable people to interact with Big Data in what IBM has identified as a new era of computing.
“IBM has demonstrated with Watson that cognitive computing is real and delivering value today,” said Zachary Lemnios, vice president of strategy for IBM Research. “It is already starting to transform the ways clients navigate big data and is creating new insights in healthcare, how research can be conducted and how companies can support their customers. But much additional research is needed to identify the systems, architectures and process technologies to support a new computing model that enables systems and people to work together across any domain of expertise.”
The research initiative was announced at a colloquium held at the Thomas J. Watson Research Center attended by nearly 200 leading academics, IBM clients and IBM researchers to begin a dialog that deepens the understanding of cognitive systems and identifies additional areas of research to pursue. These initial university collaborators will help lay the foundation for a Cognitive Systems Institute that IBM envisions will comprise universities, research institutes and IBM clients.
The initial research topics for exploration announced today are:
MIT - How socio-technical tools and applications can boost the collective performance of moderate-sized groups of humans engaged in collaborative tasks such as decision making.
RPI - How advances in processing power, data availability, and algorithmic techniques can enable the practical application of a variety of artificial intelligence techniques.
CMU - How systems should be architected to support intelligent, natural interaction with all kinds of information in support of complex human tasks.
NYU - How deep learning is impacting many areas of science where automated pattern recognition is essential.
“I believe that cognitive systems technologies will make it possible to connect people and computers in new ways so that—collectively—they can act more intelligently than any person, group, or computer has ever done before,” said Thomas Malone, Director of the MIT Center for Collective Intelligence and the Patrick J. McGovern Professor of Management, MIT Sloan School of Management. “I am excited to be working with IBM and these other universities to understand better how to harness these new forms of collective intelligence.”
“With the explosion of information and the advances in semantic data tools, we are excited to participate in this collaboration to bring the best of human and computing capabilities together in this new era of cognitive systems,” said Selmer Bringsjord, Professor and Head of the Department of Cognitive Science at Rensselaer Polytechnic Institute.
“The cost-effective creation of cognitive systems for complex analytic tasks will require fundamental advances in the rapid construction, optimization, and constant adaptation of large ensembles of analytic components. Personalized information agents will rapidly adapt and optimize their task performance based on direct interaction with the end user. I am excited that CMU will be teaming with IBM, MIT, RPI and NYU to explore the future of software architecture for cognitive systems,” said Eric Nyberg, Professor at the Language Technologies Institute at Carnegie Mellon University.
“NYU’s research into neural networks has the potential to revolutionize how we think about machines and the role they play in our everyday lives. NYU has a long history of helping create some of the work’s most important technological breakthroughs, so we are honored to be among the universities collaborating on this research initiative into cognitive computing systems,” said Paul Horn, Senior Vice Provost for Research at New York University. “As a research university at the forefront of technology and innovation, we look forward to working with IBM and our fellow institutions to promote basic research into the next era of computing.”
“If I have done the public any service, it is due to my patient thought.”
— Isaac Newton.
September 15, 2013
IBM Customer Experience Lab Unveils New Innovations for Chief Marketing Officers
Photo: In Bangalore, India, IBM unveiled a set of new innovations from its Customer Experience Lab, dedicated to helping business leaders transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies. Mahmoud Naghshineh (left), vice president, Services Research at IBM, and Dr. Rohini Srivathsa, executive director, IBM Global Business Services, India/South Asia, demo IBM’s new Edge Analytics technology, which connects people with contextual information, enabling a company to deliver real-time, location-based offers to its customers. (Credit: Jagadeesh NV/Feature Photo Service for IBM).
YORKTOWN HEIGHTS, N.Y. and BANGALORE, India: IBM today unveiled a set of new innovations from its Customer Experience Lab, dedicated to helping business leaders gain deeper insights into individual customers and transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies.
Since the Lab’s launch in March 2013, IBM Research scientists and business consultants have worked together with more than 100 clients from across the world to co-create a variety of new technologies and services to transform the front office, revolutionizing how companies interact and engage with customers. In this new age of the digital customer, organizations are reassessing how to drive brand loyalty and accelerate business growth by moving away from addressing their customers as mass audiences toward cultivating and creating new value from personalized customer relationships.
To help address these challenges, the IBM Customer Experience Lab team in India has introduced three new technologies, each focused on driving innovation in social, mobile as well as Big Data and analytics technologies to help organizations capture and act on deeper customer insights. These technologies build on the work the team has completed around the Watson Engagement Advisor.
• IBM Edge Analytics connects people with contextual information. Once a user has opted in for the service, the tool cross-references the user’s location with the user’s activity to provide useful insights. As users conduct daily transactions, such as buying airline tickets or shopping at the mall, the system sends relevant promotions by email and mobile alerts, per the user’s preferences. An early adopter of the technology, IndusInd Bank in India, has embedded IBM Edge Analytics within its customer channels, such as Internet Banking, ATM, SMS Alerts, Phone Banking and Branch Offices. In addition to helping the bank better understand its own customers, the technology is helping it reach non-customers.
• Vibes is an enterprise software solution to help CMOs target consumers and communities that care about and participate in their industry. Individuals are identified by analyzing their interaction on social networks, and then cross-referenced with their purchase history with the company, or information about their interests based on other social networking activity. For example, a retailer can research past purchases of its Facebook fans to better determine what special offers to make to them. Several leading telecommunications providers in India are currently piloting Vibes to identify the right set of candidates for promoting specific products to increase penetration.
• Social Media Event Tracker Tool (SMETT) leverages natural language processing, text mining technology and advanced analytics to comb through millions of public social network messages to derive meaningful insights. The tool was used recently by ABS CBN, a television news network in the Philippines, to analyze Twitter chatter in both English and the local language (Tagalog) about candidates in the country’s recent mid-term Senatorial elections. ABS CBN used the analysis, which filtered to them in near real-time, to generate new articles for their website as part of their election coverage. Retailers are also turning to SMETT to find out what people think about their products. The tool’s ability to quickly derive insight about numerous related topics in any language could help a retailer find out why a product is popular or improve its online customer service.
“Customers across the world are using innumerable channels - from social networks to online product review sites - to express their individual experience with products and services. This is fueling an explosion of data and driving a radical shift in how companies must engage with their customers to thrive and stay competitive,” said Ramesh Gopinath, Director, IBM Research - India. “The innovations we are developing with clients in the Customer Experience Lab are enabling companies to transform their front office with speed and at scale, reshaping strategy, operations and offerings to attract, retain and exceed the expectations of an increasingly powerful customer.”
The IBM Customer Experience Lab is headquartered at the Thomas J. Watson Research Center in Yorktown Heights, N.Y., supported by researchers at IBM’s 12 global labs including Africa, Brazil, California, China, India, Israel, Japan, Switzerland, and Texas. The Lab brings together skills across disciplines including service science, industries research, mathematics and business optimization, social, mobile, Smarter Commerce, data mining, cloud computing, security and privacy, cognitive computing and systems management.
March 22, 2013
IBM's Social Sentiment Index for India Cricket
Photo: IBM CEO Addresses the Council on Foreign Relations. In a speech to senior business leaders at the Council on Foreign Relations on March 7, 2013 in New York City, IBM Chairman and CEO Ginni Rometty outlined a new model for corporate leadership in which data would become the basis for competitive advantage. For public and private sector organizations to thrive, she said, they will need to harness technologies such as big data, social networks and mobile computing to change how they develop and market products and services. (© Jon Simon/Feature Photo Service for IBM.)
Sachin Tendulkar continues to rule the game of cricket even across social networks, followed by captain Mahendra Singh Dhoni and opening batsman Murali Vijay. This is as per IBM’s Social Sentiment Index announced on the eve of the last test match in the the ongoing cricket series between India and Australia.
A real time analysis on social sentiment of cricket fans and alike conducted by IBM during the first three matches shows that cricketing legend Sachin Tendulkar consistently leads the overall conversation in this period. 50% of the public sentiment revolved around his batting performance followed by his past records, his stature and retirement plans.
For the first time, IBM applied advanced analytics software and natural language processing to cricket to build a social score board for the Indian Players based on the intensity of the sentiment and volume of online conversations. Over 1.2 lakh posts across a variety of platforms including Facebook, Twitter, YouTube and the blogging community were analysed during the first three matches in the current series.
Speaking about IBM’s Social Sentiment Index, Virginia Sharma, Vice President, Marketing & Communication, IBM India & South Asia, said: “Today, IBM is changing the game - both in business and in sports. By applying the social sentiment lens to cricket that has a multi-screen experience, we demonstrated how analytics can provide real time exciting insights into public preferences. This can be leveraged by organizations across the media, entertainment and sports industries to better understand their audience, determine endorsement values, and deliver effective marketing campaigns for their businesses.”
The IBM Social Sentiment Index uses advanced analytics and natural language processing technologies to analyze large volumes of social media data in order to assess public opinions.
November 15, 2012
IBM Announces 2013 Smarter Cities Challenge Grants Winners
Photo: In Palisades, NY, Stanley Litow (left), IBM’s VP of Corporate Citizenship and Corporate Affairs, names recipients of Smarter Cities Challenge grants at the IBM Smarter Cities Challenge Summit. (left to right) Winning mayors include: Mayor Miro Weinberger, Burlington, Vermont; Mayor Jose Fortunati of Porto Alegre, Brazil, The Right Honourable the Lord Mayor Alderman Gavin Robinson, Belfast, UK; Mayor Madeline Rogero, Knoxville, Tennessee; and Mayor Dwight Jones, Richmond, Virginia. IBM’s largest philanthropic initiative, the IBM Smarter Cities Challenge is a three-year, 100-city, US$50 million competitive grant program that assigns teams of IBM experts to winning cities to analyze key issues. (Source: IBM).
Photo: Cities are Reaching their Limit Infographic (Credit: IBM)
Photo: Representatives from IBM and Singapore Economic Development celebrate the opening of the IBM Supply Chain Analytics Center of Competency. (Credit: IBM)
• IBM today named 31 cities globally as recipients of IBM’s Smarter Cities Challenge grants for 2013.
Launched in 2011, the IBM Smarter Cities Challenge is a three-year, 100-city, US$50 million competitive grant program. The program assigns a team of six top IBM experts to each winning city to study a key issue identified by the city’s leadership.
IBM teams work with city officials to analyze data, soliciting the input of dozens of local agencies and advocacy groups. IBM then provides detailed recommendations for how the city can efficiently and effectively address the issue.
The grant recipients are being announced at an invitation-only summit bringing mayors and city leaders together with experts and urban policy leaders. Mayors in attendance include those from among cities that were previously awarded Smarter Cities Challenge grants, as well as those whose cities are today being named 2013 winners.
IBM said that at the summit, mayors will share successful strategies on topics ranging from transportation and economic development, to sustainability and citizen participation. They will review innovative solutions to the major challenges facing cities today, such as identifying financing, refining operating strategies, improving productivity, driving organizational change, and using data and technology effectively.
Following are the 31 cities that have won IBM Smarter Cities Challenge grants for 2013:
• Belfast, United Kingdom
• Buffalo, USA
• Burlington, USA
• Cape Town, South Africa
• Chennai, India
• Christchurch, New Zealand
• Copenhagen, Denmark
• Date, Japan
• Faro, Portugal
• Foshan, China
• Fresno, USA
• Gurgaon, India
• Jeju, Korea
• Khon Kaen, Thailand
• Knoxville, USA
• Kyoto, Japan
• Lagos, Nigeria
• Lodz, Poland
• Makati City, Philippines
• Negeri Sembilan, Malaysia
• Pingtung County, Taiwan
• Porto Alegre, Brazil
• Quebec City, Canada
• Reno, USA
• Richmond, USA
• Stavanger, Norway
• Trujillo, Peru
• Tucson, USA
• Valparaiso, Chile
• Vitoria, Brazil
• Waterloo, Canada
According to IBM, in year-one and two of the Smarter Cities Challenge, IBM completed work in more than 60 cities globally, deploying nearly 400 of its most talented experts who delivered concrete and measurable results to winning cities.
Smarter Cities Challenge is a variant of IBM’s Corporate Service Corps, a pro bono consulting program that assists governments with projects that intersect business, technology, and society. Since its launch in 2008, Corporate Service Corps has sent more than 2,000 of IBM’s top talent based in 50 countries on more than 200 team assignments in 30 countries. While Corporate Service Corps focuses on the developing world, IBM’s Smarter Cities Challenge addresses urban concerns in both industrialized and developing countries, IBM elucidated.
October 29, 2012
Apple CEO visits new Apple Store at Palo Alto, CA
Photo: Apple store employees greet CEO of Apple Inc., Tim Cook, at the new Apple Store Palo Alto, CA, on Saturday, October 27, 2012. (Photo © Don Feria/Getty Images).
Photo: Apple Store, Munich, Germany (© Apple Inc.).
Photo: Apple Store, Nanjing East, Shanghai, China (© Apple Inc.).
Photo: Apple Store, Sydney, Australia (© Apple Inc.).
Photo: Apple Store, Upper West Side, New York City (© Apple Inc.).
September 16, 2012
IBM Helps Cities Worldwide Measure Public Social Sentiment on Critical Issues
Photo: Taiwan High Speed Rail Corporation (THSRC) is using IBM software to manage maintenance and logistics for the revolutionary high-speed rail network that runs along the west coast of Taiwan. The express trains are capable of traveling at up to 186 miles per hour (300 km/hr) meaning travel between Taipei City and Kaohsiung City is only roughly 90 minutes as opposed to the 4.5 hours by conventional rail. (Photo © IBM).
At the IBM Smarter Cities Forum in New Delhi, India, IBM has unveiled a new social sentiment capability based on sophisticated analytics technologies to help cities around the world better measure and understand public opinions on key city issues and services such as public transportation or education.
The company also unveiled findings from the latest IBM Social Sentiment Index on traffic, which looked at public sentiment across India’s largest cities - Bangalore, New Delhi and Mumbai.
Analysis of available social media showed that the worst congestion is primarily caused by accidents and bad weather (three out of four times) when looking at the three cities together.
“Combining the knowledge that population will rapidly increase in Bangalore, New Delhi and Mumbai in the coming years, with sentiment on commuters’ preferred mode of transportation, could help these cities more accurately plan for needed investments in transportation infrastructure and its potential impact,” IBM said. “City officials could also gauge where public awareness campaigns need to be administered to shift commuters to different modes of transport in order to alleviate growing traffic congestion.”
Photo: India is experiencing unprecedented growth. In the next 20 years, 30 Indians will move every minute from rural India to the cities. To accommodate this massive urban migration, India will need about 500 new cities in the next 20 years. An IBM analysis of social media sentiment around transportation in India’s three largest cities - Bangalore, Mumbai and New Delhi - illustrates how cities can use public opinion to help set priorities for urban planning and prepare for future growth. (Photo © IBM).
According to IBM, the top three factors impacting traffic congestion that citizens in each city talked about most online were diverse. Delhites chattered about public transportation, weather and the stress of commuting, while Bangaloreans show more concern for their overall driving experience, construction and parking issues, and Mumbaikars are talking about private transportation, accidents and pollution more often.
By applying analytics capabilities to the area of social media sentiment, organizations are able to better understand public opinions, and city officials can gain additional insights in order to draw logical conclusions about where they should focus their attentions and resources, IBM explained.
July 7, 2012
New Finger-Dancing Game Turns iPad Into an Interactive, Colorful Dance Floor for Your Hands
Photo: Jennifer Lopez takes a break to focus on her finger-dancing moves while playing Moonshark’s DancePad app on her iPad between takes on the set of her new music video.
Moonshark, a mobile entertainment start-up, co-founded by Creative Artists Agency (CAA) and Qualcomm, has announced a partnership with international superstar Jennifer Lopez for the release of DancePad, a mobile finger-dancing game for iPad that lets users of all ages express themselves. With 100 levels of choreographed finger-dancing set to music from top artists, DancePad offers an innovative, energetic gaming experience.
According to Moonshark, “DancePad is a brand new finger-dancing game for the iPad that challenges players to move their hands to the beat. Although the app is easy to learn, it is hard to master as users will have to skillfully jump, slide and jive around the dance floor following dance moves with their fingers. The better gamers get, the more levels they will unlock.”
“DancePad combines great music and cool dance steps to create an amazing experience, so there is no one better to partner with on this app than Jennifer Lopez,” said Matt Kozlov, CEO of Moonshark. “When we first showed the game to her, she was hooked, and now she’s got everyone from her backup singers and dancers to her own kids playing DancePad.”
July 25, 2011
IBM 100 YEARS OF PATENTS
Photo: IBM Innovation Center in Mexico.
Photo: IBM’s Vice President of Innovation, Bernie Meyerson, peers at some of the thousands of patents issued to IBM inventors during the past year for a wide range inventions that have the potential to improve and transform the way we work and live, Monday, July 25, 2011, Yorktown Heights, NY.
One hundred years ago — on July 25, 1911 — IBM was granted its first patent for an invention related to punched card tabulation. Over the past century, IBM inventors have received more than 150,000 patents globally for technological creations that have made a lasting impact on business and society. (Feature Photo Service).
January 15, 2011
IBM to Manage Bharti Airtel's Mobile Operations in Africa
Photo: Mobiles in Africa. Johannesburg, South Africa. Source: GSMA & Decisive Media. Photographer: Guy Daniels.
IBM and Bharti Airtel today announced the completion of contract negotiations for technology services spanning 16 African countries. As part of the 10-year agreement, IBM will deploy and manage the information technology (IT) infrastructure and applications to support airtel’s goal of providing affordable and innovative mobile services throughout Africa, the world’s fastest growing mobile market.
IBM will consolidate and transform the 16 different IT environments across airtel’s African operations into an integrated IT system, and will oversee the management of all applications, data center operations, servers, storage and desktop services. IBM will deploy technologies, processes and best practices to enable airtel to offer superior customer experience.
Photo: Mobiles in Africa. Lake Victoria, Uganda. Source: GSMA. Foto Credit: Howard Sayer.
The agreement calls for IBM to provide customer support applications that include customer relationship management, billing, and self-service that will empower customers and assist airtel in delivering innovative and convenient 2G and 3G mobile services.
The agreement extends the relationship between IBM and Bharti airtel established in 2004, when South Asia’s leading mobile communications provider selected IBM to run IT and applications for its entire network in India.
Headquartered in New Delhi, India, Bharti Airtel Limited (Brand: Airtel) is an Indian telecommunications company that operates in 19 countries across South Asia, Africa and the Channel Islands. It operates a GSM network. Airtel is one of the largest telecom operators in the world and is one of the largest cellular service providers in India.
Airtel has African operations in Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon, Ghana, Kenya, Malawi, Madagascar, Niger, Nigeria, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia.
October 26, 2010
Faster Decision Making: IBM Unveils New Information Management and Analytics Software
Photo: Business users can now gain instant insight with analytics in an easy to use format anytime, anywhere on their mobile devices, says IBM.
• IBM today introduced new business analytics software for today's evolving mobile workforce, expected to reach more than 1.19 billion by 2013. The new offerings combine social networking and collaboration capabilities.
IBM said that it is bringing business analytics capabilities to the masses with a new look and feel that more closely mirrors people's every day use of technology. It would result in faster, more collaborative decision-making, the company stated.
Spurred by the growth of mobile transactions, expected to grow by 40 times by 2015, the increase in the rate and pace of data is accelerating the IT opportunity around business analytics. It is to address these changing market dynamics, IBM explained, that it is announcing the following set of new business analytics and information management offerings:
• Cognos 10: New software that brings together the power of social collaboration and analytics for business users to gain real-time intelligence in a single, user-friendly interface -- online or through mobile devices such as ipad, iphones and blackberries.
• DB2 10: New database software that helps businesses combine data - from past, present and future, delivering 40% performance improvements.
• IBM InfoSphere Server: New software that redefines how an organization handles data behind the scenes with faster and more accurate integration of diverse forms of data, and the ability to see the quality of data before it's used.
According to IBM, the new software takes analytics out of the traditional format of reports and charts to a more interactive design. Business users can now gain instant insight with analytics in an easy to use format anytime, anywhere on their mobile devices.
• These new capabilities will have a profound impact on the way all business users interact with their teams, partners, managers and customers around the globe, IBM said.
October 11, 2010
McGraw-Hill's Custom Publishing Platform - Create
Platform enables professors to design custom classroom content from library of nearly 50,000 sources and receive e-books within hours.
• McGraw-Hill Education says it has brought custom publishing into the 21st century with McGraw-Hill Create, an innovative platform that gives instructors unprecedented control over the customization of higher education classroom content.
"Gone are the days when professors had no choice in how to assemble content for classroom instruction, or had to wait weeks to receive a customized text," explains McGraw-Hill. "With Create, instructors can produce their own e-books or printed texts by selecting content from a vast library of resources - and receive a digital proof in under an hour."
"McGraw-Hill's Create custom publishing tool gives me the power to provide only the content that is relevant to how I teach," said Cliff Thompson, director of Theatre at Freed-Hardeman University. "I can pick and choose what makes the most sense for me and my class, which allows me to be a more effective teacher and cost-conscious for my students."
Increasingly, instructors are demanding content solutions that are tailored to the way they teach. Custom publishing is one of the fastest growing areas in the higher education market, rising by 25 percent on a yearly basis. But not all custom content is created equal: results of a recent McGraw-Hill survey show that instructors are looking for low-cost solutions that offer the ability to integrate content from multiple disciplines, allow them to seamlessly incorporate their own material, contain enhanced search functions and promise faster delivery times. It is with these needs in mind that it developed Create, says McGraw-Hill.
"McGraw-Hill Education is committed to putting the control back in professors' hands when it comes to producing course content," said Ed Stanford, president, McGraw-Hill Higher Education. "Through Create, we are empowering professors to customize content with a great degree of specificity and flexibility based on their course and syllabus, enhancing students' learning experiences while lowering the burden of cost."
At Create's core is a Google-like search engine functionality that enables professors to immediately pull from a wide range of quality content, including 4,000 McGraw-Hill textbooks, 5,500 articles, 11,000 literature, philosophy and humanities readings, and 25,000 business case studies from prominent providers such as the Harvard Business School. This powerful search tool allows professors to view content across the library, or limit their search by category, such as discipline or copyright year. Professors can also easily upload and incorporate self-produced content into their Create project.
Once a Create text has been fully customized, the instructor receives a digital review copy in under an hour or a print review copy in three to five days. Once a professor finalizes the book in Create, he or she can make it available for student purchase. Students may purchase Create e-books through the McGraw-Hill ebookstore or purchase Create print books through their campus bookstore.
To simplify and streamline the custom publishing process, an index and table of contents is automatically generated for each Create project. Create allows professors to easily save and archive projects to work on at another time or edit for future semesters. Professors can customize the look and feel of their Create project by selecting a cover design and adding their name and course information. Additionally, instructors can share Create projects with colleagues for review, making content customization a collaborative experience.
According to McGraw-Hill, instructors from two-year, four-year and career colleges and universities in the USA have used Create to customize their educational content since its launch in April. Twenty-eight percent of the instructors who have used Create elected to receive their review copies as e-books.
• Create, which can be used by higher education institutions worldwide, is currently available across all 75 disciplines for which McGraw-Hill supplies content.
Founded in 1888, The McGraw-Hill Companies is a global information and education company providing knowledge, insights and analysis in the financial, education and business information sectors through leading brands including Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries.
June 9, 2010
IBM Addresses Complexity in Automotive Systems
Automotive Manufacturers Gain Competitive Edge through Telematics.
Photo: By 2011, 45% of all cars will provide interconnected services involving dozens of service providers ranging from insurance, to safety to navigation. In fact, the average automobile contains several millions of lines of code, which help to facilitate this. IBM has collaborated with Hughes Telematics, Inc. to address the growing complexity of designing and managing automotive systems by developing a software platform that quickly delivers telematics services to its customers. (Foto/IBM. Image courtesy of Hughes Telematics, Inc.)
• IBM today announced it has teamed with industry leading manufacturers, Hughes Telematics, Inc. (HTI) and Daimler Fleetboard GmbH, to address the growing complexity of designing and managing automotive systems. The companies have collaborated with IBM to develop software platforms that more quickly deliver telematics services to their customers.
Although vehicles are becoming more complex they are also becoming smarter. The intersection of information and communications technology, also known as telematics, is expected to be a standard feature in vehicles by 2015 according to ABI Research.
• The use of telematics allows vehicles to be connected in ways that are designed to enhance the driving experience for consumers, or increase the operational effectiveness of transportation companies.
Automotive manufacturers are also facing the challenge of having to integrate a growing amount of software, mechanical and electronic technologies across a vast ecosystem of suppliers. Additionally, these technologies need to be tracked and managed as they evolve over twenty-years -- the average life-span of a vehicle.
Further contributing to this challenge, the evolution of automotive control electronics is expanding at a rapid rate. In 1990, the amount of electronics and software in a vehicle accounted for less than 16 percent of the vehicle's total value. Today, that share is projected to account for almost 40 percent of the value of a new vehicle.
Due to this exponential growth in the automotive electronics industry, owning a modern vehicle is equivalent to operating thirty or more computers on wheels. In fact, as explained by IBM, the average automobile now has several millions of lines of code -- more than that of a space shuttle.
April 19, 2010
City Traffic Management: IBM Helps Stockholm, Sweden, Predict Better Commuting Options
Photo: IBM SMARTER ROADWAYS: IBM is creating smarter roadways for cities around the world using streaming analytics. While streaming analytics may seem highly complex, in reality, it is just a way for people to make sense of all the data in the world in real-time. In the case of traffic congestion, this means better commuting and travel options and better traffic management.
• IBM has announced a new collaboration with KTH Royal Institute of Technology to give city of Stockholm residents and officials a smarter way to manage and use transportation.
Researchers at KTH Royal Institute of Technology in Sweden are using IBM's streaming analytics technology, to gather real-time information from the Global Positioning System (GPS) devices on nearly 1500 taxi cabs in the city and will soon expand to gather data from delivery trucks, traffic sensors, transit systems, pollution monitors and weather information. The data is processed using IBM's streaming analytics software, InfoSphere Streams, giving the city and residents real-time information on traffic flow, travel times and the best commuting options.
For example, a resident could send a text message listing their location and desired destination. The technology would instantly process the real-time traffic, rail and weather information and provide anticipated travel times via car and public transportation, giving people an accurate and instant view of the fastest way to get to their destination.
For the past year, IBM has worked with the city of Stockholm to monitor traffic flow during peak hours. The congestion management system has reduced traffic in the Swedish capital by 20 percent, reduced average travel times by almost 50 percent, decreased the amount of emissions by 10 percent and the proportion of green, tax-exempt vehicles has risen to 9 percent.
The value of InfoSphere Streams is its ability to analyze and integrate any type of data input continuously: text, voice, images, video, databases, weather reports, news, sounds, market feeds and application data in real time. The software automatically determines what information is relevant to solving a particularly problem and continually refines results as new data "streams" in giving organizations instant insights.
Harnessing the power of information with real-time analytics is going mainstream. This year alone, more than 1200 exabyles of digital information will be created. Just one exabyte is equal to one trillion novels. From predicting and managing traffic congestion to determine faster routes for commuters -- people are seeking ways to turn this explosion of data from a problem into an opportunity.
Additionally, IBM announced a new version of its streaming analytics software that includes enhanced processing speeds of up to three times faster and real-time Predictive Analysis for Data in Motion.
Photo: Dr. Greg Richards, professor of performance management at University of Ottawa Telfer School of Management, discusses the importance of business analytics for the 21st century workforce, Thursday, April 15, 2010, in Ottawa, at the launch of a new international centre of excellence for business analytics announced by IBM and the University of Ottawa.
• Streaming analytics software is a part of IBM's more than $10 billion investment in business analytics which includes organic innovation and acquisitions. In addition, IBM has assembled 4,000 analytics consultants with industry expertise, and opened a network of seven analytics centers of excellence.
• Annual Time Wasted by a Commuter in Traffic Jams: INRIX Traffic Scorecard for USA's Top 10 Most Congested Cities
April 5, 2010
Apple Sells Over 300,000 iPads First Day
Apple today announced that it sold over 300,000 iPads in the US as of midnight Saturday, April 3. These sales included deliveries of pre-ordered iPads to customers, deliveries to channel partners and sales at Apple Retail Stores. Apple also announced that iPad users downloaded over one million apps from Apple's App Store and over 250,000 ebooks from its iBookstore during the first day.
"It feels great to have the iPad launched into the world -- it's going to be a game changer," said Steve Jobs, Apple's CEO.