December 15, 2011
G20 Postal Services Report
A review of the performance of universal postal service providers (USPs) in the world’s G20 group of nations, published today by Oxford Strategic Consulting (OSC), has found that the United States Postal Service (USPS) achieved the best overall ranking among operators.
The benchmark examines performance over three years against three key metrics - access to vital services, resource efficiency, and performance and public trust. Universal providers are seeing strong competition from private companies and a continual slide in mail volumes, with the move towards digital communications. Volumes have fallen in many countries - as much as 17% in the US since 2006.
The United States Postal Service (USPS) came top due to its high operating efficiency and public faith in its performance. The government agency handles over five times more letters per full-time delivery employee than Germany’s privatized provider, Deutsche Post (5th).
Report author William Scott-Jackson, director of Oxford Strategic Consulting, and Associate Research Fellow, SKOPE, University of Oxford, said: “People tend to think the internet has made the postman redundant but postal services still provide the backbone for e-commerce deliveries.”
For many remote customers, especially in emerging markets, the post office is the only viable means of receiving or sending goods.
Japan Post (2nd) and Korea Post (4th) performed well on all counts, while Australia Post (3rd) was strong on both efficiency and access. The UK’s cost-cutting Royal Mail (6th) edged out France’s La Poste (7th) with double the efficiency in letter delivery.
Italy’s Poste Italiane (11th) saw declines in performance and efficiency, causing it to fall behind Russia Post (10th) - which improved its performance faster than any developed country operator. India’s India Post made slight improvement while Turkey’s PTT was the most improved.