January 15, 2011
IBM to Manage Bharti Airtel's Mobile Operations in Africa
Photo: Mobiles in Africa. Johannesburg, South Africa. Source: GSMA & Decisive Media. Photographer: Guy Daniels.
IBM and Bharti Airtel today announced the completion of contract negotiations for technology services spanning 16 African countries. As part of the 10-year agreement, IBM will deploy and manage the information technology (IT) infrastructure and applications to support airtel’s goal of providing affordable and innovative mobile services throughout Africa, the world’s fastest growing mobile market.
IBM will consolidate and transform the 16 different IT environments across airtel’s African operations into an integrated IT system, and will oversee the management of all applications, data center operations, servers, storage and desktop services. IBM will deploy technologies, processes and best practices to enable airtel to offer superior customer experience.
Photo: Mobiles in Africa. Lake Victoria, Uganda. Source: GSMA. Foto Credit: Howard Sayer.
The agreement calls for IBM to provide customer support applications that include customer relationship management, billing, and self-service that will empower customers and assist airtel in delivering innovative and convenient 2G and 3G mobile services.
The agreement extends the relationship between IBM and Bharti airtel established in 2004, when South Asia’s leading mobile communications provider selected IBM to run IT and applications for its entire network in India.
Headquartered in New Delhi, India, Bharti Airtel Limited (Brand: Airtel) is an Indian telecommunications company that operates in 19 countries across South Asia, Africa and the Channel Islands. It operates a GSM network. Airtel is one of the largest telecom operators in the world and is one of the largest cellular service providers in India.
Airtel has African operations in Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon, Ghana, Kenya, Malawi, Madagascar, Niger, Nigeria, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia.