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December 12, 2007

Software Identifies Age of Callers : GlobalGiants.com

Language dialogue systems could in the future provide more individualized service for people who call into call centers. Software from Siemens enables a language computer to sort callers according to gender and into specific age categories. This means the system can more effectively respond to customer's expectations. The prototype was developed by language recognition experts from Corporate Technology (CT) in Munich together with Siemens Enterprise Communications. It is currently being tested by a number of companies. |GlobalGiants.com|

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Posted by Editors at December 12, 2007 9:38 AM | Link to this Post