October 3, 2007
Customers Enjoy the Benefits of Mahindra's 24/7 Customer Care Powered by 4CS iSupport
EAST MOLINE, Ill., Oct. 3 -- 4CS, Inc., a leading provider of Customer Lifecycle Management (CLM) solutions has announced that Mahindra USA, Inc. has rolled out 24/7 Owner Customer Care program using 4CS iSupport software.
4CS iSupport software helps increase retention of customers, partners, and suppliers by providing a single point of access to all relevant information and applications in a personalized environment. iSupport is made up of four modules consisting of a Contact Center, Service Dispatch, Service Knowledge Base, Support Center, and Reporting & Analysis.
Mr. Jim Ramsdail, Sr. Manager of Product & Service, Mahindra USA, noted "We were looking to establish a 24/7 Owner Care System which would allow Mahindra Owners to have 'live' contact to voice their concerns and obtain basic information about their products. The iSupport Package includes a Customer Management System and Searchable Database that were key requirements for our system."
Mahindra USA, Inc., established in 1994, is a wholly owned subsidiary of Mahindra & Mahindra Ltd. (M&M), Mumbai, India.
M&M assembled the famous Willys Jeep for American GI's beginning in the 1940s. In 1963, M&M entered into a joint venture with International Harvester to manufacturer tractors. In India, one of the world's largest tractor markets, M&M has been the market share leader for 21 straight years and today ranks among the four largest tractor companies in the world. In 2003, the Farm Equipment Sector of Mahindra & Mahindra Ltd. received the coveted Deming Application Prize -- considered the Nobel Prize for manufacturing -- for establishing Total Quality Management in all business operations. Mahindra and Mahindra Ltd. is the only tractor company in the world to achieve this honor. Forbes has ranked the Mahindra Group in its Top 200 list of the World's Most Reputable Companies.|GlobalGiants.com|